The Synthesis Capsule integration gives you complete visibility over the conversations you are having with your customers and prospects by adding notes to your Capsule account whenever a Capsule user speaks to a Capsule contact.
Details recorded include the customer name, the user that spoke to them, and the duration of the call. All the user then has to do is edit the note to add written details of the call, saving them the trouble of looking up the contact and creating the note.
As well as adding new notes when calls are completed, the integration runs through all historic calls on a user's Netfuse account and inserts them into Capsule with the appropriate date and time on them, allowing account owners to get a historical overview of the contact they have been making with each customer.
If you are a developer and want to roll your own derivative integration, you can get the source code on Github.
To find out more about how you can develop your own integrations with the Synthesis API, take a look at the API documentation or email email@example.com.
The RESTful API enables rapid development and iteration of integrated solutions.
Built with open standards in mind, the Synthesis API is perfect for use in an Agile environment.
The Netfuse Dev team is happy to help with any integration consuming the Synthesis API.